We want you to be happy with every item you purchase from Winston Bentley. If for any reason you don’t and want to send an item back to us, here is what you can do:

CREDIT NOTES

Unfortunately we cannot process exchanges, however we can issue you with a credit note available to use online. To obtain a credit note you must meet these conditions:

  • Goods must be returned within 14 days of purchase for Australian & New Zealand customers and 30 days of purchase for rest of world 
  • Goods are in new condition
  • Does not apply to goods that are worn, used or damaged by the customer
  • Goods must retain all original labels and packaging
  • Item was not purchased at sale price

 Please note: We do not credit original shipping and handling costs

REFUNDS

To obtain a refund you must meet these return policies: 

  • Goods must be returned within 14 days of purchase for Australian & New Zealand customers and 30 days of purchase for rest of world 
  • Goods are in new condition
  • Does not apply to goods that are worn, used or damaged by the customer
  • Goods must retain all original labels and packaging
  • Item was not purchased at sale price
  • This is your first return of the item in question

Please note: Shipping and handling costs are not refundable. Refunds are returned via the original payment method.

FAULTY ITEMS

You are entitled to a refund for items purchased from Winston Bentley if the item is faulty, not of merchantable quality or not fit for its purpose.

All items are carefully inspected before they are packed to ensure they are in perfect condition. In the unlikely event that you receive a faulty item please contact Customer Service immediately so we can resolve this for you. Please email info@winstonbentley.com with your order number, a description of the fault and supporting clear photo.  

Winston Bentley reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Please know that faulty goods must be returned within a reasonable time after purchase. If you do not return the product within a reasonable time you will not be entitled to a refund of the purchase price.

 

RESTOCKING FEES

A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

A restocking fee of up to 50% will be charged in the following instances:

  • A product is returned beyond the return window
  • We receive a product that has been damaged, has obvious signs of use or is materially different than how it was originally shipped to the buyer.

HOW TO RETURN

Please email us at info@winstonbentley.com to initiate your return. Please include the following information in your email:  

  • Title "Return Order # ___ "
  • Product
  • Quantity to return 
  • Return reason & 
  • Return action

If you do not complete this return request, we will be unable to process your return.

The cost of return postage is at your expense and the goods are your responsibility until they reach our office, so please ensure you pack them securely and use a trackable postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you and you will be liable for the return cost.

All returns are to be sent to the following address:

Winston Bentley Eyewear
Suite 54
shop 336 murnong
Point Cook Town Centre
Point Cook
VIC 3030
AUSTRALIA

Please include your name and order number with your return.

It can take 3-5 business days for your return to undergo quality checking once it has arrived at our office. Once return request has been processed you will be notified by email. If you have requested a refund, please know it may take 5-10 business days for it to appear on your bank statement (applies to credit card transactions only).

FURTHER ASSISTANCE

If you are unsure and require further assistance please contact Customer Service by emailing info@winstonbentley.com